Returns

Thank you for shopping at Lavue! We strive to provide you with high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we are here to help with our returns policy.

Returns Eligibility:

Items must be unused, undamaged, and in their original packaging.

Returns must be initiated within 30 days of the purchase date.

Certain items, such as perishable goods, personalized items, and gift cards, are not eligible for return.

How to Initiate a Return:

To initiate a return, please contact our customer service team at returns@lavue.com with your order number and details about the product you would like to return.

Our customer service team will provide you with a return authorization and further instructions.

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is a result of our error or a defective product.

We recommend using a trackable shipping service for returns to ensure that the items reach us safely.

Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

Exchanges:

If you received a defective or damaged item, please contact us immediately for assistance.

We will replace the item if stock is available, or we will issue a refund.

Cancellations:

If you wish to cancel an order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.

Defective or Incorrect Items:

In the rare event that you receive a defective or incorrect item, please contact us within 7 days of receiving the product. We will arrange for a return and either a replacement or a refund.